Sustainable Consumables cannot accept return or exchanges on our products due to our inability to verify that these health related products have not been tampered with.
We will stand behind the quality of the products and will refund the purchase if a valid reason is presented. To request a refund please contact refunds@sustainableconsumables.com and we will contact you immediately about your concerns. The refund maximum is the price of ONE CASE of the product in question. Full or partial pallets will not be refunded under any circumstances.
A refund will be issued only once per company (not per product). If you are unsure of a product we recommend that you test a case before purchasing larger orders.